1. Overview

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At PVS Security Ltd, we are dedicated to providing high-quality vehicle security products and services. If you are not completely satisfied with your purchase, we offer a clear refund policy.

 

2. Eligibility for Refunds

 

• Refunds are available for products purchased directly from PVS Security Ltd within 30 days of the purchase date.

• To qualify for a refund, products must be unused, in their original packaging, and include all accessories and manuals.

 

3. Non-Refundable Items

 

• Custom or special order products.

• Installed services that have been completed.

 

4. Refund Process

 

• To initiate a refund, please contact our customer service team at PVS Security Ltd with your order details.

• We will provide instructions on how to return the product.

• Once we receive the returned item and verify its condition, we will process your refund within 14 working days.

 

5. Shipping Costs

 

• Original shipping costs are non-refundable unless the return is due to an error on our part.

• Customers are responsible for return shipping costs unless otherwise specified.

 

6. Warranty Claims

 

• Products covered under warranty should be directed to the Manufacturer. 

 

7. Changes to the Policy

 

• We reserve the right to update this refund policy at any time. Any changes will be posted on our website.